Who we are
This website, facitra.com, is operated by Facitra Technologies (“we”, “us”, “our”). If you have questions about this policy or your information, please reach us through our contact page.
Information you give us
When you send us a message through our contact form, we collect:
- your name and work email address;
- the name of your organization, if you choose to provide it;
- the type of enquiry you select; and
- the contents of your message.
Please avoid including sensitive personal information in your message.
Information collected automatically
Like most websites, our hosting infrastructure processes basic technical information so that pages can be delivered to your device, such as your IP address, browser type, the pages requested, and the time of the request. This information may appear in server logs kept by our hosting provider for security and operational purposes.
To protect the contact form from spam and abuse, we briefly hold the IP address of each submission in memory to limit repeated submissions. This information is not used for any other purpose and is discarded automatically.
Cookies, analytics, and tracking
This website does not use cookies, analytics tools, or advertising trackers. Our fonts and images are served from our own website, so browsing facitra.com does not load content from third-party services.
How we use your information
- to read and respond to your enquiry;
- to continue a conversation you have started with us; and
- to keep this website and its contact form secure and free from abuse.
We do not sell your personal information or use it for advertising.
How your information is shared
Messages sent through the contact form are delivered to our team by email, using an email service provider that processes the information on our behalf. Our hosting provider processes technical information as described above. We may also disclose information where required by law or to protect our rights and the security of this website.
How long we keep information
We keep enquiries for as long as needed to respond to them and to maintain a reasonable record of our correspondence. When information is no longer needed, we delete it.
Your choices and rights
You may ask us to provide a copy of the personal information we hold about you, to correct it, or to delete it. To make a request, please contact us through our contact page. Depending on where you live, you may have additional rights under local data protection law, and we will respect them.
Security
We take reasonable measures to protect the information you share with us, including encrypted connections to this website and limited access to enquiries. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.
Children
This website is intended for business audiences and is not directed at children.
Changes to this policy
We may update this policy from time to time, for example if we change how this website works. The date at the top of this page shows when it was last revised.